Help center
Answers to the questions we get every day. Can't find what you need? Contact us.
Buying tickets
▶How do I buy tickets?
Find your event, pick a tier and quantity, and check out with card (Stripe) or PayPal. Tickets are delivered instantly by email with a QR code.
▶Are prices really all-in?
Yes. We show one flat 8% service fee up front. No surprise fees at checkout, ever.
▶Can I pay in my own currency?
Yes — Ticket Masters supports 11+ currencies globally. Your card provider handles FX at their public rate.
▶Are my tickets guaranteed?
Every purchase is covered by our 100% Buyer Guarantee — valid tickets delivered on time, or a full refund.
Getting into the event
▶How do I show my ticket?
Open your confirmation email or your dashboard, and show the QR code at the venue. Bring photo ID if requested.
▶What if I lose my ticket?
Sign in and reprint from your dashboard, or reply to your order email — we can resend anytime.
▶Can I transfer my ticket?
Yes, from your dashboard. The buyer sees the same QR after transfer.
Selling tickets
▶How does selling work?
Create an account, submit a listing, and our admin team reviews it before it goes live. You get paid securely once the event has taken place.
▶What's the seller fee?
A flat 10% — roughly half of what legacy marketplaces charge.
▶When do I get paid?
Payouts are released 3 business days after the event (the industry standard, to protect buyers).
Refunds & disputes
▶When can I get a refund?
Any time our Buyer Guarantee applies — invalid tickets, missing tickets, cancelled events, or duplicate scans at the door.
▶How long does a refund take?
Refunds are issued to your original payment method within 5–10 business days.
▶The event was postponed — what happens?
Your ticket stays valid for the new date automatically. If you can't attend, we'll refund on request.
Account & security
▶Do you support 2FA?
Yes — enable it from your dashboard under Security. We strongly recommend it for sellers.
▶How do I reset my password?
On the sign-in page click 'Forgot password?' We'll email you a secure reset link.
▶How is my data used?
Only to run your account and orders. See our Privacy Policy for the full picture.